Customer Portal

Infrastructure Ontario (IO) - Customer Portal

Government ministries manage the facilities they occupy – doing everything from managing leases to planning capacity requirements.  Courthouses, laboratories, jails, schools, office space, etc. all must be managed, or government services can suffer.  Customer Portal provides ministries a complete picture of their real property and facilities portfolio through a single, standard solution with a common interface and the tools and technology to keep that data up-to-date.

Customer Portal leverages the property and facility data managed at Infrastructure Ontario (IO) and the Ontario GeoPortal information publishing solution.  The result: a hosted enterprise facilities management system with no additional staff, at minimal cost, providing the entire Ontario Government with a portal to IO and ministry data.

The security model is one of the big “wins” in this project since it enables cross-domain authentication of users, something that Ont. Govt. internal applications typically cannot achieve because users from one ministry domain are not “trusted” by another ministry domain.   Customer Portal ensures each ministry user has access to only their information and the appropriate privileges to use the maintenance and management tools.

Screen captures:

  • Customer Portal Home Page.

    Customer Portal Home Page

    Customer Portal is one of only a few “corporate” applications in the Ontario government.  Ministries not yet using Customer Portal can get on board easily and at any time.  When a new ministry is ready, we provide a half-day training for them, create the appropriate Ministry “view” onto the data, and register their user accounts. IO Customer Portal is accessed from within the Ontario govt. Intranet and users log on through their government account which verifies the data and functionality to which they have permission to access.

  • Buildings Details.

    Customer Portal Buildings Form

    The “Building Details” management form provides a good indication of how much data and information are collected and need to be managed within the system.  For ministry facility staff and management, when they select their building, the data from our Digital Enterprise at IO immediately populates all the fields that we have data for – leaving only those fields managed by the ministry to be input and updated as needed.  The 14 related sub-forms are accessed by their buttons at the bottom of the form. The “Manage Documents” button launches DocumentViewer which enables the staff to input related documents and other content for the building into SPECIFIC directories.  The “Locate Building” button launches GeoViewer which provides a map-based information portal and zooms in directly to the building.  High resolution imagery and dozens of other map layers and services are available to the user so that they can quickly understand the building in the context of its community and surrounding natural and man-made features.